Frequently Asked Questions (FAQ)

What is the cost of the 1000SGTS deposit?
The deposit for your holiday is 40% upon and your balance payment is due 30 days before you travel.
How can I pay?
You can pay your deposit or balance by the following methods: 
Online: http://payments.pesapal.com/gogreensafari where payments can be made by debit or credit card. Please note that credit card payments will incur a 5% handling fee. Payments can also be tracked on our secure website. 
Bank Transfer: 
If you would like arrange your payment by bank transfer please contact our After Sales team on +256-711788272: for details or our sells team will send you an email with bank details.

Do you make a charge for payments made by Credit card?
For bookings made online, a charge of 5% is payable for payments made using a credit card. No additional charge will be incurred on other payment methods.

What meal plan is my hotel/Lodge booked on?
The meal plan that your hotel is booked on will be shown on your invoice. Please see below for details of the meal plan codes and what meals are included in your holiday cost 

B.B – Bed and Breakfast

B.L.D – Breakfast, Lunch and Dinner 

Can I make a meal request on my flight or at my hotel?
We are more than happy to pass on special dietary requirements to Hotels or Lodges on your behalf. Please note that we require notice at least 48 hours before your departure date to arrange a special meal with hotel or Lodge.

Can I make changes to my holiday once it is booked?
If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not always be possible. If it is possible to make the change, it will be subject to an administration charge of $100 per booking, and payment of any further costs incurred as a result of the change.
Are gorilla and chimpanzee permits refundable?

Gorilla & Chimpanzee permits cannot be guaranteed until we receive a deposit ofUS$600 per permit (separate from the main tour deposit) and they are non- refundable
If I have to cancel my booking what would the costs be?
If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification. The following scale of charges will be payable depending on when the notification of cancellation is received Period prior to departure that Cancellation charge per person cancelling notice of cancellation is received by 1000 Shades of Green

Prior to 61 days loss of deposit 
60 – 42 days: 50% of total holiday cost 
41 – 33 days: 60% of total holiday cost 
32 – 15 days: 90% of total holiday cost 
14 days or less: 100% of total holiday cost 

NB: In certain cases the airline may have applied certain ticketing deadlines to your booking and this may result in higher cancellation charges, so please enquire for details at the time of booking. Amendment charges are not refundable in the event of cancellation. We would strongly recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees.

I have a query after travel and wish to talk to someone?
We have a dedicated Customer Services number which is +256-711788272 manned Monday - Friday 9am to 5pm or alternatively send an email at info@Ugandaflyingsafaris.com and we will return your call/email as soon as possible.

My flight was delayed - Can I claim compensation/What do I do?
Airlines and Tour Operators do not generally offer compensation for flight delays. However, the majority of Travel Insurance policies will offer some compensation for such situations, and may cover any refund of out of pocket expenses or unused accommodation. A FDC (flight delay confirmation) is needed from either the airline or your travel company and therefore we ask that you contact us with details of the delay in order that we can organize this for you.

Lost Property - I have left something at the hotel/on the flight/on the transfer
Should an item of property go missing then we will endeavor to contact our suppliers to locate the item and return this to you. Please contact our Info@ugandaflyingsafaris.com and we will contact our suppliers for assistance. Should the item be found, we will try to return this to you free of charge, however in some circumstances this is not possible and a postal charge will be made. This will need to be paid before return of the item. Should an item not be found, we will be happy to provide a 'To Whom It May Concern' form detailing the loss and the fact it was reported on your return to the your county, which is suitable for the majority of insurance companies, should you wish to make a claim.

What will the temperature, sunshine hours and rainfall be for my holiday destination?
The best game viewing months in Uganda are during the dry seasons from June to August and December to February. Primate walks in the forest are a big part of any safari in Uganda. The habitat of rainforests is, by default, very wet and one can’t avoid rain completely. However, after heavy rain, the skies often open up to bright sunshine.

Do I need a visa for the destination that I am travelling to? Please find links about Uganda visa requirements below: http://www.ugandahighcommission.co.uk/ConsularInformation/VisaInfo.aspx

What vaccinations will I need for my holiday destination?
You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to your departure) to be fully effective by the date of travel. It is your responsibility to ensure you are aware of all recommended and required vaccination and health precautions in good time before departure.http://wwwnc.cdc.gov/travel/destinations/traveler/none/uganda